The AI front office for audiology practices.
AI-native intake, screening, booking, recall, and marketing. Built to run in front of the EHR you already use.
Wednesday 10:12 AM
+ more
API-first. Plugs into the EHR you already use.
Workflows
Put patient communication on autopilot.
Reminders, recalls, and follow-ups go out by text, email, and call on their own, so no patient slips through. Your team just approves what matters.
See moreWorkflows
9 automations for this practice
+2 more
Doctor Referral , Thank-You + Priority Outreach
After-Hours Voicemail Triage
Post-Op
Pre-Op
Post-Consult
Pre-Consult
New Lead
Referral intake , parse, approve, post to EMR
SCHEDULING
Book Appointment
Reschedule Appointment
Cancel Appointment
Require Video Completion
Generate Clinical LetterCollect Payment Hold
Release Payment Hold
Charge No-Show Fee
Request Photo Evidence
Request Patient Photos
AUTOMATED
Send SMS
Send EmailParse Document
Post to EMR
Request Google Review
Request Consent
Webhook
HUMAN
Staff CallStaff SMSStaff EmailStaff Decision
TIMING
Wait / Delay
Wait until N days before appointment
LOGIC
If / ElseFilter
Filter by what they asked about
Merge
Wait for Event
Visit completed
Staff marks the appointment complete in the EMR
Wait / Delay
After 30 minutes
Send SMS
"Hi {{patient_first_name}}, thanks for coming in for your Hearing Test today with Dr. Patel. Take it easy tonight…"
Wait / Delay
After 14 hours
Send SMS
"Good morning {{patient_first_name}}, how are you feeling after your Hearing Test? Reply if anything is bothering you , we are here to help."
If / Else
Did patient reply with discomfort keywords?
DiscomfortQuiet
Wait / Delay
After 5 minutes
Staff Call
Front desk triages discomfort and books a comfort-check visit
Wait / Delay
After 1 week
If / Else
Has the patient booked a comfort-check visit?
BookedNo visit
Send SMS
"Glad we got you sorted, {{patient_first_name}} , see you Thursday at 2:30pm. Reply STOP to opt out."
Send SMS
"Hey {{patient_first_name}} , most patients are feeling great by now. If anything feels off, tap here to grab a slot."
Wait / Delay
After 1 month
Request Google Review
"How was your experience? Share a quick review on Google."
AI chatbot
Screen patients. Book consults.
An AI receptionist on every page of your site , screening new patients and opening up online scheduling the same way your front desk would.
See moreCrescent Hearing
AboutTreatmentsTeamReviewsContact
Book consult
Audiology · since 2001
Expert audiology care, made simple.
Trusted audiology care since 2001. Same-day starts, transparent pricing, and a team that actually picks up the phone.
Book free consult
Watch a 60-sec tour
4.9 · 412 Google reviews
Treatments
See all →Hearing Test
Custom care plan.
Hearing Aids
Award-winning team.
Tinnitus
Modern facility.
Pediatric
Insurance accepted.
Meet your team
Medical Director
Senior Clinician
Patient Care Lead
“The whole experience felt thought-through. Booked online, signed forms on my phone, walked in and the team already knew me.”
, Sarah K. · Verified patient
218 Cedar Ave, Austin, TX
(512) 555-0142
Patient education
Educate before they arrive.
Pre-visit lesson playlists patients watch on their phone, with progress tracking so your team knows who showed up prepared.
See moreStep 1 of 6
Welcome from Dr. Patel
Welcome from Dr. PatelCrescent Hearing
Watch on
E-signature & consent
Sign before they sit down.
E-signature consent forms sent to a patient's phone, captured and synced to the chart before they walk through the door.
See moreCaptured
Signed, timestamped,
posted to the chart.
Waiting on signature
As soon as the patient submits, the signed record + EHR post land here.
HIPAA-grade audit trailTLS 1.3 · BAA signed · 7-year retention
AI voice agent
Never miss a call.
Every call or voicemail picked up by Maya, an AI receptionist that books appointments and routes urgent calls the same way your front desk would.
CALLER · LAUREN K.
0:00
Email blasts & segments
Reach the right patients.
Build a segment, design a template, send. All in one place.
Templates/Hearing Test · 6-month refresh
EditPreview
Patient record
Every touchpoint, one chart.
Calls, texts, forms, and workflows all land in the same place, visible to your team and synced to your EHR.
See morePatients/Emily Davis
Emily Davis
Consult bookedReturning patient+1 (555) 543-2109·emily@example.com·AUDIO-4821
CallSMSEmail
Run workflowSend for signatureMove stageAllAppointmentsCallsSMSEmailFormsWorkflowsTasks
Wed, May 14
SMS·1:02 AM
Hey Emily , confirming your Hearing Test consult tomorrow at 3 PM with Dr. Park.
SMS·1:05 AM
Can we do Friday afternoon instead?
SMS·1:07 AM
Friday 3:30 PM with Dr. Park works , switching you over?
SMS·1:09 AM
That works! See you then.
Form·10:15 AM
Form submitted · Hearing Test intake
Yesterday
Workflow·11:24 AM
Workflow · Lead-to-consult · 6 of 6 steps
Appointment·2:47 PM
Consult booked · Dr. Park · 3:00 PM
Email·3:12 PM
From Crescent Hearing · to emily@example.com
See you Thursday , what to expect at your Hearing Test consult
Hi Emily , we're excited to see you Thursday at 3:00 PM with Dr. Park. We've attached a 2-minute orientation video and a parking map. Reply STOP to opt out of reminders.
Today
Staff task·7:18 AM
Staff task · Confirm procedure scheduling
AI Call·8:31 AM
AI call · Confirmed cleaning appointment· 4m 59s
SMS·11:42 AM
Insurance pre-auth approved. Ready to schedule?
SMS·11:48 AM
Yes please , mornings work best.
Ready to see Captrix in your practice?
Let Captrix run your front office while your team does the work that matters. See it on your own practice in 20 minutes.